FAQs
Course FAQ's
The course has been tested and works using a PC or Mac using standard internet browsers such as Chrome, Edge or Safari.
Students are provided 21 days access to the course immediately upon purchase.
When you purchase the course, you’ll receive 2 emails; a confirmation of your order and a password reset email.
All you need to do is set up a password for your account and you’re good to go.
Can’t see the emails? Check your spam/junk folder, and it’s not in there, get in touch with our support team.
Assuming it is within the 12 month expiry period, we are able to recreate your paperwork and post out a copy to you. All forms are dated from the original date of your test/course and cannot be future-dated.
An administrative fee applies to recreate lost paperwork. To arrange this, you will need to send us an email.
We cannot extend the date on previous certificates, so please make sure you take it into VicRoads within the allotted time frame.
Yes. Rest assured that our online licence course is fully accredited by Safe Transport Victoria and provides you with the licence qualification upon successful completion.
Guaranteeing a pass to get a licence puts yourself and the boating community at risk. No one should expect to be passed through without an understanding of the rules of the water.
If a student is unsuccessful with the exam, they’re able to have a 2nd licence exam attempt immediately after. If that attempt is also unsuccessful, simply re-book into our next testing session after some more study.
No. Course progress, testing etc can only be attributed to the student that is stated on the course purchase order.
The online course takes about 4.5 hours to complete. It is timed content that can be completed in one sitting, or bit by bit.
The course can be done day or night, in the comfort of your home, in the office, or even on the bow of your boat!
The licence exam is conducted over Zoom, and you book this in after completing the course content.
Our Training Team currently runs testing weekly on Tuesday, with sessions starting 11am, 11:30am and 12pm.
Yes, all content and testing is delivered via digital means.
Licence certificates are dispatched to the student same-day as passing the licence exam.
Delivery is through standard post with Aus Post. Delivery time frames typically take 3-6 business days for metro area delivery.
If your certificate has not arrived in a reasonable time frame (e.g. 2 weeks from doing the test), get in touch with our support team.
Licence FAQ's
After successfully completing our online course and passing the test, we’ll send out your qualification to your postal address. Take this into VicRoads and you’ll be able to purchase your licence. You won’t need to do any further tests. No practical training is required for the marine and PWC licence.
To get the Personal Watercraft endorsement (PWC licence), you’ll need to:
- Already have (or be doing at the same time) a Victorian marine licence
- Be at least 16 years old.
Both marine (boat) and PWC (jetski) are done using our online licence course.
You must be at least 12 years old to obtain a marine (boat) licence, and you must be at least 16 years old for the PWC endorsement (jetski licence).
Students aged 16 & up qualify for the full ‘adult’ marine licence.
No. You’ll need to lodge it at VicRoads and purchase your licence before undertaking any activities where you’re required to be licensed.
ID FAQ's
Yes, all students must meet the EOI requirement listed here. You’ll need to provide it to us when completing the enrolment form (done in the course) and also providing it to your trainer when doing the licence exam.
Typically, a valid Australian photo driver licence is fine for adults (16+), and an Australian birth certificate is great for kids (<16).
If we can’t verify the ID you provided us on your enrolment form, you won’t be able to sit the licence exam until such a time that it can be provided to us.
For the most up to date information on what Evidence Of Identity (EOI) is acceptable please visit Vic Roads official website.
We update our policies on ID in accordance to the state.
No. All EOI submitted must either be the original, or a copy that has been certified by a Justice of the Peace.
Digital forms of EOI cannot be accepted (i.e., no photos of your ID)